Privacy Policy
 

Your privacy is important to us. This privacy statement describes the online information practices which we
Harp and Lyre Limited ("we", "our") employ in relating to the information which you, our customers, ("you", "your") provide when using the www.harpandlyre.co.uk site ("Website"). By accessing and using the Website you are accepting and agreeing to the practices described in this Privacy Statement.

 

The Information We Collect

 

We collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/debit card information ("Personal Information") in the following situations:

 

Information you provide

 

When you register on the Website for an online account or otherwise contact us to obtain information relating to us or our services (including when you update the "Your Online Account", "Your Address Book" or "Your Order Details" section of the Website, communicate with us by phone, email or otherwise, complete a questionnaire or competition entry form;)

 

Information collected automatically using "Cookies"

 

Whenever you interact with the Website, we receive and store certain types of information using "cookies". We describe how we use "cookies" below:

 

Information from other sources

 

We receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers and account and credit history information from credit bureau and sources we use to process payments).

 

How We Normally Use Information About You


We will only use your Personal Information for the purpose(s) for which you provide it to us - including, for example, to:
  • respond to your enquiries;
  • handle orders, deliver items and process payments;
  • communicate with you about orders, products, services and promotional offers,
  • update our records and maintain any on-line account you may have with us;
  • prevent or detect fraud or abuses of our Website; and
  • enable third parties to carry out technical, logistical or other functions on our behalf.

We only share your Personal Information with our other offices or authorised distributors where appropriate and with other entities only as described below [We ensure the parties with whom we share your Personal Information follow practices at least as protective as those described in this Privacy Statement].

 

Agents

 

From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

  • Promotional offers: if you have consented in advance we send you information on our promotional offers and those offered by other businesses. If you no longer want to receive such offers, please notify us by email info@harpandlyre.co.uk
  • Business transfers: in any transactions (e.g. buying or selling of stores or business units) Personal Information is generally one of the transferred assets
  • Fraud / Credit Risk: Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations;
  • With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.

We may transfer Personal Information which users in the European Union provide to us to other countries (including the United States), the data protection laws of which may differ from those of the European Union, and you expressly agree to such transfer.

 

Collection of Information by Third-Party Sites

 

Our Website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.

 

Security

 

We employ security measures to prevent unauthorized access to information that we collect online.

 

We use a secure online order form for all purchases made via the Website. All data transmitted via this form (including credit card details) is 256bit encrypted so it transmitted securely. To verify this, when placing an order using the Website a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window. You can double click this padlock to verify that the secure certificate has been issued to the Website.

 

We use HSBC Secure ePayments services for our secure credit and debit card payments and online processing https://www.hsbc.co.uk

 

We use Security Metrics services for PCI DSS compliance https://www.securitymetrics.com. Our online security is guaranteed by the SSL certificate provider, RapidSSL http://www.rapidssl.com

 

Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.

 

"Cookies"

 

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

 

When you visit our Website we send you a cookie. Cookies may be used in the following ways:

 

To enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line).

 

To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.

 

Disabling / Enabling Cookies

 

You can accept or decline "cookies" by modifying the setting in your browser. Please note that if you disable "cookies" you may not be able to use all the features of our Website.

 

Revisions to this Privacy Statement

 

We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.

 

How to Contact us

 

If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by email at info@harpandlyre.co.uk. If at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by emailing us at info@harpandlyre.co.uk

 

Controller of Your Information

 

Information which you provide to us or we gather from the Website is controlled primarily by:

 

Harp and Lyre Limited

Registered in England and Wales No. 6933865

Registered office – Harp and Lyre Limited,

8 Argus Close, Festival Park, Gateshead,

Tyne and Wear, NE11 9TA United Kingdom

 

 
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