Terms & Conditions


This page (together with the documents referred to on it) outlines the terms and conditions on which we grant you access to and use of our website www.harpandlyre.co.uk and the terms and conditions under which we supply any of the products (Products) listed on and www.harpandlyre.co.uk/onlineshop to you. Please read these terms and conditions carefully before continuing to use Our Site or ordering any Products from Our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. The terms and conditions do not affect your statutory rights as a consumer.


www.harpandlyre.co.uk and www.harpandlyre.co.uk/onlineshop (“Our Site” or “Website”) are sites operated by Harp and Lyre Limited (“we,” “us”, “Harp & Lyre®” or “Harp and Lyre Limited”). We are Registered in England and Wales with Company number 6933865, VAT Registration number 100 0376 86 and with our Registered office at 8 Argus Close, Festival Park, Gateshead, Tyne and Wear NE11 9TA.


2.1 By using Our Site you agree to be legally bound by these terms, which shall take effect immediately on your first use of Our Site. If you do not agree to be legally bound by all the following terms please do not access and/or use Our Site.

We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Harp & Lyre®. Your continued use of Our Site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Our Site content in any way. You also agree not to adapt, alter or create a derivative work from any Our Site content. Any use of Our Site content requires the prior written permission of Harp & Lyre®.

You agree to use Our Site only for lawful purposes in accordance with these terms and condition, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of Our Site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within Our Site.

Our Site content, including the information, names, images, pictures, logos and icons regarding or relating Harp & Lyre® and/or its products and services (or to third party products and services), is provided "AS IS" and on an "IS AVAILABLE" basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Under no circumstances will Harp & Lyre® be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of Our Site regardless of the form of action.

We does not warrant that functions contained in Our Site content will be uninterrupted or error free, that defects will be corrected, or that Our Site or the server that makes it available are free of viruses or bugs.

2.8 The names, images and logos identifying Harp & Lyre® or third parties and their products and services are subject to copyright, design rights and trademarks of Harp & Lyre® and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Harp & Lyre® or any other third party.

2.9 Links on Our Site may lead to other websites. Harp & Lyre® accepts no responsibility for the content, accuracy or function of such websites nor does Harp & Lyre® endorse the contents of such sites.


3.1 Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been accepted (Order Confirmation). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation.

3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been confirmed in a separate Order Confirmation.


If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after our delivery agents have recorded successful delivery of your order, provided you: (a) inform us by either (i) emailing your cancellation to us at customerservice@harpandlyre.co.uk or (ii) writing to us at Harp and Lyre Limited, 8 Argus Close, Festival Park, Gateshead, Tyne and Wear NE11 9TA or (iii) calling us on +44 (0)191 460 9007 between the hours of [10am to 5pm Monday to Friday (except for Public and Bank Holidays)]; and (b) return the Product(s) to us immediately in the same condition in which you received them. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in section 8). For the avoidance of doubt, we will not refund Product(s) which have been opened or tampered with or which have been consumed in whole or in part.

4.2 When returning a Product(s) to us in accordance with paragraph 4.1, you do so at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Further details of your right to cancel, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. These provision do not affect any statutory rights that you may have.


5.1 The Products shown on this website are a fair representation of the actual terms, although minor details may vary.

5.2 All Products offered are subject to availability. We will endeavour to identify any “out of stock” Products on our website – occasionally, large or frequent orders might mean we run of stock during the trading day.


6.1 See separate Delivery Policy, in the page footer.


See separate Delivery Policy, in the page footer.


8.1 The Products will be at your risk from the time of signed delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


9.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

9.2 These prices include VAT if applicable but exclude delivery costs, which will be added to the total amount due as set out in clause 5.

9.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

9.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

9.5 Payment for all Products must be by the following credit or debit cards accepted by HSBC eSecure Payment Services: American Express, MasterCard, Visa, Maestro, Visa Electron and Solo. Payment will be taken at the time of ordering.

9.6 You undertake that the details you provide to us for the propose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there is sufficient funds to cover the cost of the goods or services ordered.


10.1 When you return a Product to us:

because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 4.1), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full. You will be responsible for the cost of returning the item to us and risk remains with you until we receive the Product(s);

for any other reason (for instance, because have notified us in accordance with clause 13 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund of the Product price paid. Products returned by you because of a defect will be refunded.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


11.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

11.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


If you have any complaint about our service or product, we would very much like to hear from you. Please e-mail us at customerservice@harpandlyre.co.uk or write to us at Harp and Lyre Limited, 8 Argus Close, Festival Park, Gateshead, Tyne and Wear NE11 9TA


14.1 We use HSBC Secure ePayments services for our secure credit and debit card payments and online processing.

14.2 If you have any specific questions – contact us directly by e-mail at info@harpandlyre.co.uk or write to us at Harp and Lyre Limited, 8 Argus Close, Festival Park, Gateshead, Tyne and Wear NE11 9TA.


15.1 We have the right to revise and amend these terms and conditions from time to time.

15.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.


17.1 If there is any conflict between these terms and specific terms appearing elsewhere on our Site then the latter shall prevail.

17.2 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

17.3 Although we will seek to maintain availability of our Seasonal Edition and Luxury Blends, because of the seasonal nature of our raw materials and our desire for freshness and quality, this cannot always be guaranteed.

17.4 Teas are grown under certain quality standards, and are made from the finest ingredients.

17.5 If we are out of stock of any of the above, we reserve the right to send an alternative of equal or greater value.

18 Special Offers Terms and Conditions

18.1 If we are out of stock of any of the above, we reserve the right to send an alternative of equal or greater value.

18.2 Our standard postage applies only to UK orders.

19 Tea Tasting Events Terms and Conditions:

19.1 Terms and conditions apply. We reserve the right to cancel or change or postpone the event to another date or amend the programme. We will not be responsible for any costs or costs incurred due to the cancellation or date change or amending the programme. The risk remains with you, if the programme is cancelled by you or any costs incurred to us due to cancellation or date change will be borne by you.

20 Free Sample Offer
These terms and conditions apply to the "Harp & Lyre® Free Sample Offer" (the "Offer") being run by Harp and Lyre Limited (the “Promoter”).

20.1 We may run free sample offer time to time. Offer open to all residents in the UK aged 18 years and over except employees of the Promoter, their immediate families and anyone else connected with the creation and administration of the promotion.

20.2 No purchase necessary.

20.3 Offer available only until stocks last. We may wish to withdraw the offer without any prior notice. All rights are reserved.

Only one sample per household permitted. In order to obtain your free sample pack, you must complete the online registration form on this website with all the information required. Entries will only be accepted on the completion of the official registration form on this website.

20.5 Responsibility cannot be taken for free sample requests that are lost, damaged or delayed whether due to technical problems or otherwise. Proof of registration is not proof of receipt of your registration.

20.6 Please allow 31 days for delivery. There are no substitute products or cash alternatives. The Promoter's decision is final and no correspondence will be entered into.

20.7 By requesting a free sample, entrants agree to receive mails (offers, discounts and competitions via email) and will be deemed to be bound by, and have accepted, these terms and conditions and the Harp & Lyre® Privacy Policy.

20.8 English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this offer.

PROMOTER: Harp and Lyre Limited, 8 Argus Close, Festival Park, Gateshead, Tyne and Wear NE11 9TA
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